Your privacy matters to us. This page explains exactly what personal data Roobet collects, how it is used, and what rights you have as a player in the Philippines. We keep things straightforward so you always know where you stand.
When you register and use Roobet, we collect certain personal information that is necessary to operate youraccount and provide our services to you in the Philippines. This includes your full name, date of birth, email address, and a valid contact number, all of which are required at the point of registration. When you make deposits or request withdrawals, we also collect payment-related details such as your e-wallet account reference or bank information, which are needed to process transactions in Philippine pesos. We may collect a copy of a government-issued ID or other identity documents when we carry out verification checks as required by our compliance obligations. Additionally, we collect technical data such as your IP address, device type, browser version, and session activity logs to help us maintain platform security and improve your overall experience.
We also collect information you provide voluntarily, such as when you contact our support team, respond to a survey, or update your account preferences. Behavioural data — including the games you play, the frequency of your sessions, and the features you use most — helps us understand how players interact with the platform so we can make it better. All data collection is carried out in accordance with applicable Philippine data privacy laws, and we only collect what is genuinely needed for the purposes described in this policy. You will always be informed of any significant change to the type of data we collect, and your continued use of the platform after such notice constitutes your acknowledgement of the updated practice. If you have questions about specific data points we hold about you, you can reach our support team using the email address listed in the footer of this page.
The personal information we collect is used primarily to create and manage your Roobet account, process your financial transactions, and deliver the entertainment services you have signed up for. We use your contact details to send you important account notifications, such as deposit confirmations, withdrawal updates, and security alerts — these communications are essential to the service and cannot be opted out of while your account remains active. Your identity and payment data are used to carry out the verification checks that allow us to comply with our legal and regulatory obligations, including age verification and anti-money laundering requirements. Behavioural and technical data is used internally to monitor platform performance, detect unusual activity, and protect the integrity of the gaming environment for all players. We do not use your personal data to build advertising profiles or sell your information to third-party marketing companies.
Where you have given your consent, we may use your email address to send you updates about new features, promotions, or platform changes that may be relevant to you as a player in the Philippines. You can withdraw this consent at any time by contacting support or updating your communication preferences in your account settings. We may also use aggregated, anonymised data — which cannot identify you personally — for internal research and reporting purposes. Any third-party service providers who assist us in delivering the platform, such as payment processors or identity verification partners, are only given access to the data they strictly need to perform their function, and they are contractually required to handle it securely. Roobet does not transfer your personal data outside of the jurisdictions covered by our operating agreements without appropriate safeguards in place.
As a player based in the Philippines, you have specific rights over your personal data under applicable data privacy legislation, and Roobet is committed to honouring those rights in a timely and transparent manner. You have the right to request a copy of the personal data we hold about you, and we will provide this in a clear and accessible format within a reasonable timeframe. If any of the information we hold is inaccurate or out of date, you have the right to request that it be corrected, and we will action such requests promptly once your identity has been verified. You also have the right to request the deletion of your personal data in certain circumstances — for example, if you close your account and there is no longer a legal basis for us to retain it. Where data processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing that took place before the withdrawal.
If you believe that your data privacy rights have been violated, you have the right to raise a complaint with the relevant data protection authority in the Philippines. Roobet takes all such concerns seriously and will cooperate fully with any investigation or inquiry. To exercise any of your rights, please contact our support team using the email address shown in the footer of this page, clearly stating your request and providing enough information for us to verify your identity. We aim to respond to all data rights requests within 30 days, though complex requests may take a little longer, in which case we will keep you informed of progress. Your rights are not affected by your use of the platform, and exercising them will not result in any negative consequences for your account.
Roobet may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer to players in the Philippines. When we make changes, the updated policy will be published on this page with a revised effective date clearly shown at the top. For changes that are considered material — meaning they significantly affect how your data is used or your rights as a player — we will make reasonable efforts to notify you directly via the email address associated with your account. Your continued use of the platform after any update has been published will be taken as your acknowledgement of the revised policy. We encourage you to review this page periodically so that you are always aware of how your information is being handled.
If you have any questions about this Privacy Policy or about how Roobet handles your personal data, the FAQ page covers many common queries in plain Philippine English. You can also review our Terms and Conditions for a full picture of the rules that govern your use of the platform. For responsible gaming tools and guidance on managing your activity, visit the Responsible Gaming page. Our support team is always available to help with any privacy-related concern, and you can reach them using the contact email listed in the footer below. We are committed to being open and accountable in everything we do with your data.
Read these alongside our Privacy Policy for a complete understanding of how Roobet operates.
Now that you know how Roobet handles your personal data, you can register and enjoy casino-style games and sports entertainment from your mobile device anywhere in the Philippines. Your information is protected, your rights are respected, and your experience is our priority.